Sunrun Hawaii, a solar company, offers a range of solar products to Hawaii residents. The Company also offers residential financing. The Company also has a partnership agreement with Hawaiian Electric. This partnership has helped to build a solid reputation for customer service. You can read on to learn about Sunrun Hawaii and their customer service.
Problems with residential solar finance
Sunrun Hawaii has many options for residential solar financing. The company provides cash and financing options as well as unique solutions for aging PV panels. It can connect you to the utility and provide information about solar performance. Additionally, the company has a dedicated team that can assist you with any problem.
A solar array's down payment may be as high as $15,000 but most installations don't exceed $25,000. Solar leasing is an option that can save you substantial money on your utility bills. Solar leasing requires a long-term relationship between the solar panel owner and the tenant. Most Sunrun leases come with 25-year contracts and a dedicated team works with customers to transfer the lease when they sell their home.
Products offered by Sunrun in Hawaii
Sunrun Hawaii's products include solar panels, batteries, and monitoring and support. Sunrun Hawaii also offers a 25-year warranty for equipment and workmanship. These products are designed to save homeowners electricity during power outages. Sunrun offers customers a monthly plan that allows them to switch from HECO power.
Sunrun Hawaii offers many financing options to help solar customers save money. You can choose between a prepaid or monthly lease. Prices start at $0.19/kWh in Oahu. Because of the lower oil prices, the company has been in a position to lower its prices in recent weeks. They also plan the offering of a similar energy storage product later in life.
Reputation of company in customer service
Sunrun Hawaii's main focus is customer service. With its large customer base, Sunrun Hawaii is well-positioned for providing top-notch customer service. For troubleshooting and monitoring problems, the company provides dedicated technicians. Although the company is known for its quick and simple installations, some customers have complained about slow follow-up maintenance or issues.
Sunrun has more than 15,000 employees and many locations worldwide. Sunrun has installed in 20 states. The company also offers leases. Monthly fees are charged to customers. Sunrun reviews tend to be positive. However, some customers have complained about slow service or poor customer service.
Its partnership with Hawaiian Electric
As a leading home solar and battery storage company, Sunrun is preparing to enter the emerging grid services market on the islands. It is partnering with the Hawaii Electric Company to deploy 1,000 distributed solar plus storage systems on the island of Oahu, adding 4.3 MW of storage capacity and fast frequency service to HECO's grid. The service will be available in 2020. The companies will make use of their behind the meter systems to respond rapidly to spikes in demand.
The partnership will require customers use stored electricity only at specific times during the day, and then export it to other times. This will require that customers switch over to using solar energy at the times when their homes are less occupied. Customers will be eligible for a $200 gift certificate and an electric bill credit.
Its warranty
Sunrun Hawaii offers a warranty on solar energy systems that is more than the standard warranty. The warranty covers equipment and batteries for 25 years. These battery systems provide electricity backup and help to keep your home running during power cuts. Sunrun Hawaii's solar panels and battery systems can help you save thousands of dollars over its lifetime.
Sunrun also offers consumers a prepaid electricity purchase agreement that allows them to prepay twenty-five years' worth of electricity upfront. This agreement gives consumers the Federal Solar Tax Credit. This agreement also includes maintenance services for the system, including battery replacement, monitoring, and workmanship.